Frequently Asked Questions
You can transfer your service if you already have an account with us and are moving to a new address. For example, you are currently a SoCalGas customer and moving to a new residence that we also service. Start service is for customers who are not currently SoCalGas customers and need to set up a brand new gas account. For example, you are moving from a residence that we don’t service to a new residence that we service.
This form is not to change names on an existing gas account. Within My Account, you may change the name associated with your existing account if you have recently legally changed your name. You may also change the name associated with your account to your spouse’s name. If you would like to change the billing responsibility to someone else, you must create a brand new account and issue a new Start Service order.
Your Transfer Service request turn on/turn off dates can be confirmed through:
1) Your Transfer Service request confirmation email.
2) If you are already registered for My Account, you can log in and select the "Schedule Service" tab, then select "Manage Appointments" from the drop down menu where you can view or cancel information on your Transfer Service request.
Your Transfer Service request cannot be changed however you can cancel and issue a new Transfer Service request inside our My Account portal:
1) Select the "Schedule Service" tab, then select "Manage Appointments" option from the drop down menu. The "Transfer Service" request can be managed from this page.
2) To request a new Transfer Service order, select the "Schedule Service" tab, then select "Moving? Transfer Service" from the drop down menu.
To register for My Account click here.